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VA Improves Timeliness of Provider Payments

To enhance veterans’ access to care and eliminate delays in Choice provider payment, the Department of Veterans Affairs (VA) is eliminating administrative burdens placed on VA community providers. Previously, payments to Choice providers were not allowed until a copy of the veteran’s medical record was submitted. Now, community providers, under the Choice program, will no longer be required to submit medical records prior to payment being made. To facilitate the change, the VA has modified the Choice Program contract, making it easier for Health Net and TriWest to promptly pay providers. The VA continues to require pertinent medical information be returned to ensure continuity of care, but it is no longer tied to payment. The VA is taking these steps to more closely align with industry standards. This administrative step just makes sense,” said VA Under Secretary for Health Dr. David J. Shulkin. “It ensures veteran access, timely payments, and strengthens our partnerships with our Choice providers. We know that providing veterans access to high-quality, timely healthcare would be impossible without collaboration with our community providers.”

The VA’s Plan to Consolidate Community Care Programs outlines additional solutions to improving timely provider payment. The VA is moving forward on two paths to further improve timely payment. First, the VA is working toward a single community care program that is easy to understand, simple to administer, and meets the needs of veterans, community providers, and VA staff. Secondly, the VA plans to pursue a claims solution that moves to a more automated process for payment. The VA envisions a future state where it is able to auto-adjudicate or process a high percentage of claims, enabling the Department to pay community providers promptly and correctly, while adopting a standardized regional fee schedule to promote consistency in reimbursement.

Veterans seeking to use the Veterans Choice Program or wanting to know more about it, can call (866) 606-8198 to confirm their eligibility and to schedule an appointment. For more details about the Veterans Choice Program and the VA’s progress, visit

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